Returns, Refunds & Complaints Policy for Flower Delivery Romford
Our Fresh Flowers Guarantee in Romford
At Flower Delivery Romford, we pride ourselves on delivering only the freshest, most vibrant flowers to our valued customers – whether you’re a household or a local business. Our fresh flowers guarantee ensures that every bouquet and arrangement you receive arrives in excellent condition, ready for enjoyment.
Damaged-on-Arrival Policy
We understand the disappointment of receiving damaged blooms. If your flowers arrive damaged or not in the expected condition, please notify us as soon as possible on the day of delivery. To help us resolve the issue swiftly, kindly provide clear photographic evidence of the damage along with your order details. Rest assured, we treat such cases as a priority and aim to put things right quickly for every Romford customer.
Freshness Window & Quality Commitment
As a trusted local Romford florist, we source our flowers with care and deliver them at their freshest. We guarantee that your flowers will remain fresh for at least five days from the day of delivery, provided they are cared for according to the care guidelines supplied. If you experience any concerns with the longevity or freshness of your flowers within this window, please let us know promptly so we can address your concerns.
Refunds and Replacement Options
Customer satisfaction is at the heart of what we do. If your flowers arrive damaged, do not meet our freshness guarantee, or if there is another issue with your order, we offer both refund and replacement options:
- Refund: If you prefer a full or partial refund for your order, we will process it as quickly as possible once we have verified the issue.
- Replacement: Should you wish, we can arrange a complimentary replacement delivery to reach you at the earliest convenient date.
To initiate a refund or replacement, please contact us with details of your order and any relevant supporting information or photos. Our dedicated team will work hard to resolve your situation to your satisfaction.
Complaints Process
We’re committed to offering a first-class experience for every flower delivery in Romford. If you’re not satisfied with any aspect of our service or your floral gift, we encourage you to get in touch with your feedback or complaint. Each concern is handled discreetly and with care. Upon receiving your complaint, our team will investigate promptly and keep you updated throughout the resolution process. We value your trust and will do our utmost to make things right.
Trusted Romford Florist – Here for our Community
As a trusted local Romford florist, Flower Delivery Romford is dedicated to serving households and businesses throughout the area with quality, integrity, and a genuine passion for flowers. Your happiness is our priority, and our clear policies on returns, refunds, and complaints are just one way we show our commitment to customer satisfaction.
If you have any questions about these policies or need support regarding your order, please reach out. We’re here to help and proud to be your local flower delivery expert in Romford.
