These Terms & Conditions govern all purchases made through our website for online flower delivery services in Romford and the surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions, which serve to protect your rights as a consumer and outline our obligations as your chosen supplier of flowers and related products. Please read this document carefully before proceeding with an order. If you do not agree with any part of these Terms & Conditions, kindly refrain from using our services.
These Terms & Conditions are applicable to all customers seeking flower delivery in Romford and neighbouring areas. Our services and these Terms are consistent with the requirements of UK e-commerce law.
To order flowers online for delivery in Romford, please follow the steps outlined below:
1. Browse Products: Select from our extensive range of bouquets, arrangements, and floral gifts that are displayed on our website. Each product is presented with images, descriptions, and available size options.
2. Customisation and Personal Messages: You may have the option to customise certain features of your order, such as bouquet size, flower type, or accompanying messages. Please ensure all custom requests and personal messages are entered accurately.
3. Add to Basket: After choosing your items, add them to your online shopping basket. You can view, amend, or remove the selected items before proceeding to checkout.
4. Checkout: Provide accurate delivery details, desired delivery date, and any special instructions. It is the customer's responsibility to supply correct address and recipient information; errors may result in delayed or failed deliveries.
5. Confirmation: You will receive an order confirmation via the website upon completion, summarising your order and total payable amount. Please retain this confirmation for your records.
Payments for all flower orders, including delivery charges, must be made in advance at the time of placing the order. Our online flower delivery website for Romford accepts major credit and debit cards through secure payment gateways. Payment authorisation is necessary before your order is processed for delivery.
We do not currently accept payment via cheque, cash on delivery, or other offline methods. All prices displayed on our site are in Pounds Sterling and are inclusive of relevant UK VAT unless otherwise clearly stated.
Should your payment fail or be declined by your payment provider, your order may not be processed and we will not be obliged to fulfil it. We reserve the right to alter our accepted payment methods at any time.
If you wish to alter or cancel your order, please notify us as soon as possible. For online flower delivery in Romford, changes or cancellations must be made up to 24 hours before the scheduled delivery date. Amendments or cancellations made with less than 24 hours' notice may not be possible due to the perishable and bespoke nature of floral products.
Should you need to cancel an order within the permitted timeframe, a full refund will typically be provided, provided the flowers have not already been prepared or dispatched. For any cancellations after your order has been prepared, dispatched, or delivered, refunds are at our discretion and may be subject to deductions for costs incurred (including delivery and product preparation).
Once your order is confirmed, we cannot guarantee that any requests for order amendments (such as changes in recipient, address, or delivery date) can be accommodated, especially at short notice. Please double-check your order details prior to finalising your purchase.
All flower arrangements and products are subject to availability. In the event that your chosen flowers or items are unavailable, we reserve the right to substitute products of equal or greater value and quality, whilst endeavouring to maintain the style and colour scheme of your chosen bouquet.
We make every effort to accurately represent floral products as displayed online. However, flowers and packaging may vary slightly due to seasonal availability, natural differences, or substitutions as described above. Such variations do not reduce the value or quality of your order and do not warrant a refund, unless the substitution is materially different or unacceptable.
Our online flower delivery service covers Romford and selected neighbouring areas, subject to availability and capacity. Delivery is generally available Monday to Saturday, excluding public and national holidays, unless specified otherwise on our website.
All delivery charges and potential delivery timeframes are clearly stated at checkout before payment is made. We aim to deliver all flower orders on your requested date; however, while we make every reasonable effort to meet delivery deadlines, specific times cannot be guaranteed.
We are not responsible for failed deliveries due to incorrect addresses, recipient unavailability, or external factors beyond our control (such as severe weather, local disruptions, or acts of nature). In the event that a delivery cannot be completed, we may leave the flowers with a neighbour, in a safe location, or attempt redelivery at our discretion. Additional charges for redelivery may apply in certain circumstances.
Due to the perishable nature of floral products, we handle returns and complaints on an individual basis. If you are unsatisfied with the quality, condition, or presentation of your flowers, contact us within 24 hours of delivery to discuss the issue. You may be required to provide photographic evidence to assist our investigation.
If your complaint is valid and attributable to our error or product fault, we may offer a replacement, refund, or alternative resolution at our discretion. Please note that wilting due to delayed collection, improper storage by the recipient, or after the recommended display period are not grounds for refund or replacement.
Under UK Consumer Contracts Regulations, you may have the right to cancel your order within 14 days of receipt of goods. However, this right does not apply to bespoke or perishable goods, which includes fresh flowers and made-to-order floral arrangements as offered by our online Romford flower delivery service. Non-perishable, off-the-shelf goods (e.g., vases, cards) may be returned within 14 days, provided they are in their original, unused condition.
We shall not be liable for any indirect, incidental, or consequential loss or damage, including but not limited to loss of opportunity, goodwill, or data, arising from the use of our website or delay/non-delivery of flowers, except where required by law.
Our maximum liability in connection with any order shall be limited to the value of that order (including products and delivery). Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot by law be excluded.
We are not responsible for any allergic reactions or health issues caused by contact with our products. Customers are advised to check all product descriptions and inform recipients regarding potential allergens (including pollen, plant sap, and packaging materials).
We shall not be liable for any failure or delay in performance of these Terms & Conditions or delivering your order, where such failure or delay arises from circumstances beyond our reasonable control, including but not limited to acts of God, war, civil disturbance, malicious damage, the act of any government or authority, accident, plant breakdown, trade dispute, and adverse weather conditions.
All content on our website (including text, product images, designs, and branding) is protected under UK copyright and intellectual property laws. You may not reproduce, use, or distribute our website or content for any commercial purpose without our express written consent.
We handle your personal information in accordance with UK data protection law. All details submitted in connection with ordering flowers online in Romford are processed securely and used solely for the purpose of fulfilling your order and communicating regarding your delivery. We do not share your details with third parties except as required for order fulfilment or as required by law. Please see our Privacy Policy for further details.
These Terms & Conditions and any disputes arising from the use of our online flower delivery services in Romford are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim relating to these Terms or the delivery of our products.
If any part or provision of these Terms & Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable and will not affect the validity and enforceability of the remainder of these Terms.
We reserve the right to update, modify, or amend these Terms & Conditions at any time to reflect changes to our business practices, legal requirements, or service offerings. The latest version will always be posted on our website and will apply to new orders placed from the date of publication. Continued use of our services constitutes acceptance of the updated Terms & Conditions.
For questions regarding these Terms & Conditions or your order, please get in touch using the contact form available on our website. We are committed to providing the highest standards of online flower delivery for all customers in Romford and the surrounding areas, and welcome your queries or feedback at any time.
These Terms & Conditions apply to all flower delivery orders placed by customers in Romford and the surrounding areas. Thank you for choosing our Romford flower delivery service for your special moments.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Romford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Romford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
